Help Center
Activate tags, manage lost mode, and get support fast.
Guides
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Activate a tag
Sign in, open Activate QR, scan your tag, fill pet details — PetID goes live automatically.
Activate QR →Lost mode
Open your pet in the owner portal and enable lost mode. Finders see your message and can share location.
Read FAQ →Family access
Invite family from Owner → Family and choose the right permission level for each person.
Open Family →Scan alerts
Turn on email alerts under Privacy on each pet page so you know when the tag is scanned.
Read FAQ →Get a tag
Request online or visit a partner shop — you receive a secure tag ready to activate on your phone.
Request a tag →Partner shops
Find a nearby shop that can hand you a PetID tag to activate yourself.
Find shops →Shipping
Timelines for metro and other pin codes when tags are fulfilled by PetID or a partner.
Shipping info →Returns
Damaged or incorrect tags — how replacements and refunds work.
Returns policy →Track order
How to get status updates for online requests and shop purchases.
Track order →