If your tag arrives damaged or defective, contact us within 7 days of delivery with photos. We’ll arrange a replacement.
What to know
- Activated or used tags are generally not returnable unless defective
- Wrong item shipped: free replacement after verification
- Refunds (when approved) are processed to the original payment method
- Shop purchases: start with the partner shop where you bought the tag
How to start
Use our contact form with your order details, city, and photos of the issue. We’ll reply with next steps.